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Cut Costs, Boost Efficiency: Checklist Pro

Eliminate unnecessary customizations. Enhance transparency. Improve end-user adoption.

Simple pricing that pays for itself

Free your customers from the cost of ServiceNow by moving Non-fulfillers to Checklists

Product name

Checklist Pro provides no-code / low-code cost saving options to developers (Pro Coders to Citizen Developers alike) on the ServiceNow platform to solve business problems by:

  • Leveraging the universally understood conepts of a "checklist".
  • Provides a consistent and intuitive experience for end users without the need to build code.
  • Prevent Non-Fulfiller user groups from being converted into costly Fulfillers.

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Checking a box is easy, but tracking when and who tracked it makes it invaluable


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"Thank you, TYGR LLC, for this spotlight and to Lauren Noeltner and Harrison Gibbs for the incredible work they've done using Checklist Pro!"

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Frequently Asked Questions

What is Checklist Pro?
Checklist Pro is a no-code / low-code ServiceNow store application that provides developers (pro-coders to citizen developers alike) with cost saving options for solving business problems by leveraging the universally understood concepts of a "checklist".
What are the main reasons for using Checklist Pro?
  • Prevent Non-Fulfillers from becoming Fulfillers.  Provide alternative to Approval users (which require Business Stakeholder licenses).
  • No-code options for adding required or optional fields to a form (display) without modifying the underlying table.
  • Improved Approval Requests through no-code means.
  • Providing criteria for approving.
  • Allows approvers to modify checklist items before approving.
  • Intra-task transparency.
  • Intuitive User Experience (UX).
  • Prevent improper use of INCIDENT and TASK records.
  • Enforce corporate best practices and/or policies during the completion process.
Who is the ideal customer?

Everyone. No seriously, EVERYONE!!

Ok, anyone that may want or need to:

  • Capture additional information from ServiceNow forms (tables) based on their business needs.
  • Better control their Fulfiller or Business Stakeholder subscription license counts.
  • Provide guidance to Business Stakeholders for criteria to use when reviewing and approving or rejecting requests.
  • Enable intra-task transparency.
  • Allow staff that understands their business areas to define a list of required and/or optional pieces of information associated with completing their work...and not have to be coders to do it!
What is the Checklist Pro Value Proposition?
Checklist Pro: Empowering Organizations with Flexibility, Efficiency, and Cost Savings
In today's fast-paced digital landscape, organizations face the challenge of workflow digitization, often grappling with the all-or-nothing nature of assigning tasks within complex systems. Introducing Checklist Pro, the game-changing solution that provides a cost-saving middle ground for organizations, allowing them to navigate their workflow digitization journey with unprecedented flexibility.
The Problem: ServiceNow workflows demand that tasks be assigned to ITSM Fulfillers, limiting the ability to include diverse groups like Security Guards, Property Management Teams, Finance Teams, Telecom Teams, and Human Resource professionals. This "all-or-nothing" approach can be restrictive, cost-prohibitive, and misaligned with the varied roles within an organization.
The Solution: Checklist Pro revolutionizes workflow management by offering a choice between Tasks and Checklist Assignments when building Flows or Workflows. This empowerment allows developers to tailor their ITSM Subscription costs while enabling diverse groups to participate in completing work without the need for conversion into ITSM Fulfillers.
Key Features:
1. Flexible Workflow Management:
  • Choose between Task and Checklist Assignment to adapt workflows to your organization's needs.
  • Take control of ITSM Subscription costs without compromising productivity.
2. No-Code Form Enhancement:
  • Add additional information to ServiceNow forms and tables without modifying underlying records.
  • Define rules for when and how these fields appear, edit permissions, and completion criteria.
  • Ensure compliance with required Checklist Items and validation rules.
3. Universal and User-Friendly:
  • Leverage the familiarity of checklists, minimizing training needs and accelerating adoption.
  • Consistently solve problems with a universally understood approach.
4. Intra-Task Transparency:
  • Gain real-time visibility into ongoing work through Checklist progress tracking.
  • Access valuable reporting and dashboard data as items are completed.
5. Pre-Built Solutions:
  • Access a growing suite of pre-built solutions to address common data stewardship challenges on the ServiceNow platform.
Checklist Pro redefines workflow management, offering dynamic solutions adapting to your organization's unique needs. With enhanced flexibility, cost savings, and user-friendly features, it is the answer to the evolving demands of modern digitized workflows. Embrace the future of workflow management with Checklist Pro.
What is the Checklist Pro Return On Investment (ROI)?

Unlocking the Full Potential of Your ServiceNow Investment with Checklist Pro

In today's dynamic business environment, optimizing operational efficiency while managing costs is paramount. Checklist Pro, priced as low as $15,000 per year, emerges as a transformative solution that empowers organizations to maximize their return on investment (ROI) in the ServiceNow platform. With Checklist Pro, you gain unlimited flexibility, streamlined workflows, and substantial cost savings, all while avoiding the need to grant extensive permissions to non-technical stakeholders.

Key Benefits

  1. Unlimited Empowerment:
    • Enjoy the freedom to appoint an unlimited number of Checklist Pro administrators.
    • Create an unlimited number of checklists to enrich information across Service Catalog items, workflows, and ServiceNow records.
  2. Simplified Information Control:
    • Empower business stakeholders to manage critical information specific to their functions without granting them System Administrator or Developer roles.
    • Leverage Checklist Pro's intuitive interface to effortlessly enhance the user experience, whether in Classic UI forms or the Service Portal.
  1. Cost-Efficiency:
    • Reduce reliance on highly skilled developers for checklist creation, saving on labor costs.
    • Accelerate development and deployment of solutions, benefiting both novice and experienced coders.
  2. Cost Avoidance:
    • Utilize the cost avoidance feature to prevent non-Fulfiller users from incurring Fulfiller subscription costs.
    • Identify cost-saving opportunities by replacing Task assignments with Checklist Assignments.
  3. Real-World Success:
    • Witness tangible results as one of our Checklist Pro customers reinvested Fulfiller subscription savings into Integration Hub, enabling automation initiatives.
    • Gain recognition and accolades from ServiceNow, showcasing the real value of Checklist Pro in action.
  4. Pre-Built Solutions:
    • Access a growing library of pre-built Checklist Pro solutions, addressing common challenges on the ServiceNow platform.
    • Instantly implement these "Data Stewardship" solutions and use them as blueprints for similar problems.

ROI Potential

  • Achieve a 100% ROI with the pre-built Checklist Pro packages, addressing immediate needs.
  • Identify significant ROI gains by replacing Task assignments with Checklist Assignments and optimizing Fulfiller subscriptions.
  • Scale your ROI by tailoring user groups' Fulfiller status to meet your specific needs.

In conclusion, Checklist Pro offers a compelling ROI proposition that varies based on organizational factors, but the potential for substantial savings and increased efficiency is undeniable. With an intuitive interface, cost-saving features, and a suite of pre-built solutions, Checklist Pro is a must-have solution for any organization looking to make the most of its ServiceNow investment. Embrace the future of workflow management and data stewardship with Checklist Pro.

What is a ServiceNow "Fulfiller"?
ServiceNow documentation provides these details (reference Capabilities of users with ITIL role – IT Service Management Process with ITIL Role -
  • Handle Incidents and related tasks (Problems and Changes), identifying, classifying, providing initial support, investigation, and diagnosis.
  • Manage Incident monitoring, tracking, communications, resolution and recovery of service or workaround.
  • Work on requests needing to be fulfilled through the Service Catalog (the most common reason why ServiceNow customers grow their ITSM Subscription costs)
  • Create and update records derived from TASK.
  • Have access to core ITSM applications.
  • Access and update information in the CMDB.
  • Create and update group approvals, user approvals, Incident state and user records.
  • Create and update Interactions.
  • Create and update release records.
…and the list goes on!
What are some examples of "Non-Fulfiller groups" becoming "Fulfillers" without Checklist Pro?
Creating Tasks in your workflows that get assigned to groups such as these:
  • Protective Force (Security Guards).
  • Property Management Teams
  • Finance Teams
  • Human Resource Teams
  • Telecom Teams
How much does Checklist Pro cost?
The "Basic" plan: The greater of $15k annually or pricing based on the number of Business Stakeholders and Fulfillers as shown in matrix below (click the "Pricing" button to calculate your costs):
 CLP Elastic Pricing (transparent) v1.drawio
This includes creation of an unlimited number of checklists and having an unlimited number of Checklist Pro Administrators.
Additional plans:
  • "Premium Support"
  • "White Glove Service"
  • "Full Service"
For more information, contact us at
What is a Checklist Assignment record?
The Checklist Assignment record (also sometimes called a Checklist Record) is an option available to developers when building Flows or Workflows as an cost-saving alternative to Tasks and Approval Requests when work needs to be assigned to "non-Fulfiller" groups.
These records allow "Non-Fulfiller" groups to complete work in Flows / Workflows without consuming ITSM Fulfiller or Business Stakeholder subscriptions.
Any user in the system, even those without roles, can be assigned Checklist Assignments.
What is a Checklist Approval?

Checklist Pro provides the ability to create a “Checklist Approval” (a checklist record identified as being for approvals) through the Flow Designer as well as by the legacy Workflow editor.

Checklist Approval

Just as with the out-of-the-box ServiceNow approvals, Checklist Approval users receive email notifications of the record being assigned to them and users can similarly find any open Checklist Approvals through the main menu of Employee Center, the Service Portal or on the classic UI Forms.  Checklist Approvals can also accept responses by email, but only if there are no uncompleted required Checklist Items on the Checklist Approval.

Checklist Approvals do NOT require a Business Stakeholder role; thus, Checklist Approvals can offer a cost avoidance to customers, enabling them to invest in other areas of the ServiceNow platform.

Business Stakeholders can view reports and dashboard with ITSM data. If users need to view ITSM data that is not their own, then they will likely still need to be Business Stakeholders.

Checklist Pro provides an assessment tool to help customers decide which, if any, Business Stakeholders can be converted back to Requester status.  The assessment tool looks at the 1-year history of approvals and report viewing habits of users.

Are there any pre-built Checklist Pro solutions?

Yes!  There are a growing list of pre-built, Checklist Pro solutions, freely available to our customers as update sets.

  • Group Member Management:  
  • Department Member Management:
  • Hardware Inventory Management:
  • CMDB Server Management:
  • SPM Checklist: 
  • Instance Upgrade Checklist:
  • Manager / Employee relationship management
  • Business Unit Management