Case 1: Employees could request a work phone but had to agree to the "Rules of Behavior" associated with the device. The prior implementation solved this using "approval" requests. That resulted in many free ("Requester") end users becoming paid ("Business Stakeholder") licensed users. The solution- replace the "approval" requests with a Checklist Record to the end-user, who would review the Rules of Behavior in the Checklist and complete the required assertions specified in Terms of Use. This change alone resulted in a year-to-date savings preventing 160+ one-time approvers from transitioning from free "Requester" types to paid "Business Stakeholder" users on an annual basis.
Case 3: Having seen the success and savings from the Security Guards effort, other non-Fulfiller groups (e.g. Procurement, Finance and Property Management) that were assigned ITIL roles and thus billed as "Fulfillers", went through a similar conversion. Workflows creating ITIL-based TASKS to these groups were replaced with Checklist Records, saving an additional 40 "Fulfiller" licenses.
Using Checklist Pro to correct these wasteful implementation processes saved over $80,000.00, allowing the organization to invest in Integration Hub Pro in 2023.